Product consultation： If users encounter any problems during use, they can leave a message on the official website.

Product repair： Free repair is provided during the warranty period, and paid service is provided after the warranty period expires. Users can provide warranty through the consultation hotline or leave a message. After identifying the problem, the product can be sent for repair, or engineers can solve it remotely or on-site.

① The product series sold has a warranty period of twelve months from the date of purchase.

② Provide limited lifetime maintenance services beyond the warranty period, and charge component cost fees for parts beyond the warranty period.

③ Free on-site service provided during the warranty period.

④ Provide 7 * 24-hour telephone technical support.

⑤ Free delivery to the designated location of the purchaser for debugging, performance introduction, and operation training for users.

① Improper human operation leading to equipment damage;

② Improper usage environment or conditions, such as inadequate power supply, ambient temperature, humidity, lightning strikes, etc., resulting in equipment damage;

③ Inevitable factors, such as equipment damage caused by natural disasters such as natural disasters and earthquakes;

④ Equipment damage caused by unauthorized or trained personnel performing repairs.

To ensure the normal use and lifespan of the equipment, and reduce the failure rate, users should choose Simline original and legitimate products as their preferred consumables and related accessories during the warranty period.